This unit describes the skill and knowledge required to identify specific issues and provide appropriate pastoral and spiritual support to a range of clients. Work may be either in a paid or volunteer capacity, across a range of contexts. This unit applies to workers who operate under professional supervision and mentoring by senior workers and/or within the lines of authority of the organisation or belief system. Topics: Understanding pastoral and spiritual care as holistic and person-centered. Professional associations and coordinating authorities for pastoral care and spiritual services. Research tools and techniques. Analysis and interpretation processes. Types of specialised information sources and how to locate them. Challenges, issues and milestones relating to different life stages. Pastoral care verbatim reports.