This unit describes the skills and knowledge required to prepare for pastoral and spiritual care work either within a specific belief system or in a non-denominational context. Work may be paid or in a volunteer capacity. This unit applies to workers who operate under professional supervision and mentoring by senior workers or under relevant lines of authority within the organisation or belief system. Topics: Legal and ethical considerations for pastoral and spiritual care work and how these are applied to individual practice. Issues that breach or impact an individual’s rights. Organisational policies, protocols and practices relation to pastoral and spiritual care. Records maintenance requirements. Specific denominational or organisational protocols, including denominational doctrines. Verbal and non-verbal communication techniques including body language, language style, active listening, questioning principles and practices for establishing and maintaining appropriate interpersonal relationships. Boundaries and limitations of role. Referrals including relevant support agencies.