This unit describes the skills and knowledge required to effectively communicate with students and colleagues.
This unit applies to education support work in a variety of contexts and the work is to be undertaken with appropriate guidance, support and supervision by a nominated teacher or other education professional.
Stating and maintaining expectations.
Principles and practices to enhance sustainability in the workplace.
Organisation policies and procedures relating to communicating with and about students.
Requirements of anti-discrimination legislation.
Stages of child development in relation to communication.
Confidentiality in relation to information about children.
Developing positive interpersonal relationships with members of the school community.