This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.
Different communication styles and techniques, and how they impact on interpersonal communication.
Factors that commonly contribute to the development of communication barriers including high emotions, mistrust or misunderstandings.
Professional relationship boundaries.
Digital media and use in community services and health sector.
Written correspondence protocols and style guides.
Organisation communication policies and protocols.