This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.
Universal Declaration of Human Rights.
Relationship between human needs and human rights.
Human rights frameworks, approaches, instruments.
Legal and ethical considerations (international, national, state/territory, local) related to facilitation of client rights and interests and how these impact individual workers.
Common risks to client safety and well-being.
Relevance of child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure.
Actions that constitute discrimination and techniques for addressing it
types of community resources, networks and referral options relevant to the nature of client service.
Potential conflict between client needs and organisation requirements.
Differences between negotiation, advocacy, and mediation.
Negotiation, advocacy, mediation techniques for the facilitation of client rights.
Empowerment and disempowerment.