This unit describes the skills and knowledge required to solve problems, develop questions and respond to feedback on questions on workplace issues.
The unit applies to individuals, often working under supervision or guidance, who may be required to think critically, ask essential questions and consider answers to those questions.
1.1 Identify key features and role of problem solving in the workplace
1.2 Identify different types of questions and styles of questioning
1.3 Identify basic problem solving techniques
1.4 Collaborate with relevant stakeholders and share ideas on different types of questions, styles of questioning and applicable problem solving techniques
1.5 Identify challenges in the types of questions, styles of questioning and basic problem solving techniques
2.1 Select a basic workplace issue within job role to be resolved
2.2 Identify ways to structure questions on identified issue in consultation with relevant stakeholders
2.3 Develop questions to consolidate knowledge of selected issue
2.4 Ask prepared questions to relevant personnel
3.1 Document responses to questions asked according to organisational requirements
3.2 Clarify responses given with further questions and comments
3.3 Apply basic problem solving techniques and document responses to workplace issue
4.1 Consult with relevant stakeholders and identify improvements for problem solving process
4.2 Seek feedback on questions, questioning style and problem solving technique from relevant personnel