This unit describes the skills and knowledge required to respond to the goals and aspirations of older people and provide support services in a manner that focuses on improving health outcomes and quality of life, using a person-centered approach. This unit applies to support workers in residential or community contexts. *The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.* Topics: Structure and profile of the aged care sector. Key issues facing older people. Implications for work in the sector. The ageing process and related physiological and psychological changes, including sexuality and gender issues. Strategies that the older person may adopt to promote healthy lifestyle practices. Legal and ethical considerations for working with older people. Indicators of abuse and/or neglect. Reporting requirements for suspected abuse situations. The impact of one’s own attitudes on working with older people.